Terms of Service

Last updated: 11/22/2025

Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the PROVENA website (the "Service") operated by PROVENA ("us", "we", or "our").

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service.

1. Description of Service

PROVENA is an AI-powered tool designed to provide information and recommendations regarding Canadian immigration pathways, including but not limited to, the Federal Skilled Worker Program (FSWP), Comprehensive Ranking System (CRS), and Provincial Nominee Programs (PNP). The Service uses artificial intelligence to analyze user-provided data and suggest potential immigration options.

2. No Legal Advice

PROVENA is not a law firm and does not provide legal advice. The information and recommendations provided by the Service are for informational purposes only and are based on publicly available data and general immigration criteria. Immigration laws and regulations are complex and change frequently. The Service is not a substitute for advice from a licensed and qualified immigration lawyer or consultant. Your use of the Service does not create a lawyer-client relationship.

3. Use of AI

The Service utilizes artificial intelligence (AI) to generate its recommendations. While we strive for accuracy, AI-generated content may contain errors, inaccuracies, or omissions. You should independently verify all information before making any decisions. We do not guarantee the accuracy, completeness, or reliability of any information provided by the AI.

4. User Accounts

To access certain features of the Service, you may be required to create an account. You are responsible for safeguarding your password and for any activities or actions under your password. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

5. Premium Services and Payments

Certain features of the Service may be offered for a one-time fee or subscription ("Premium Services"). By selecting a Premium Service, you agree to pay the specified fees. All payments are non-refundable, except as required by law.

6. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We disclaim all warranties of any kind, whether express or implied, including, but not to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free.

7. Limitation of Liability

In no event shall PROVENA, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service.

8. Governing Law

These Terms shall be governed and construed in accordance with the laws of Canada, without regard to its conflict of law provisions.

9. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any changes by posting the new Terms of Service on this page.

10. Contact Us

If you have any questions about these Terms, please contact us at contact@provena.com.